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Returns & Exchanges Policy

Our Commitment to Your Satisfaction

At Premier Luxe Supply, we strive to ensure you are completely satisfied with your purchase. If you wish to return or exchange an item, please review the following guidelines.

Eligibility & Process

  • Timeframe: You must notify us via email or WhatsApp within 3 days of receiving your order to initiate a return/exchange.
  • Condition: Items must be unused, undamaged, and in original packaging with all tags attached.
  • Non-Returnable Items:
    • Products marked as "Final Sale" or "Non-Refundable."
    • Items with hygiene seals broken (e.g., cosmetics, fragrances).
  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped).

How to Request a Return/Exchange

  1. Contact us at support@premierluxesupply.com or WhatsApp: +255-792-154887 with:
    • ✔ Your order number.
    • ✔ Photos of the item(s) and any issues (if applicable).
  2. We will provide a Return Authorization (RA) number and instructions.
  3. Ship the item(s) back to us (tracked shipping recommended).
  4. Once received and inspected, we will ship the exchange within 5–7 business days.

Note: Exchanges may take 7–10 business days.

Terms & Conditions

Last Updated: May 8, 2025

By accessing or using www.premierluxesupply.com (the "Site"), you agree to comply with these Terms & Conditions ("Terms"). If you disagree, please refrain from using the Site.

1. Eligibility

You must be at least 18 years old (or the legal age of majority in your jurisdiction) to use this Site. By using the Site, you confirm you are of legal age and agree to these Terms.

2. Use of the Site

You agree not to:

  • Use the Site for illegal purposes or fraud.
  • Copy, resell, or exploit any content without permission.
  • Disrupt the Site’s functionality (e.g., hacking, spam).
3. Orders & Payments

All orders are subject to product availability and approval. We reserve the right to cancel orders for suspected fraud or pricing errors. Prices are in [USD] and may change without notice.

4. Limitation of Liability

Premier Luxe Supply is not liable for:

  • Indirect damages (e.g., lost profits) arising from Site use.
  • Inaccuracies in product descriptions or third-party actions.
5. Changes to Terms

We may update these Terms periodically. Continued use of the Site constitutes acceptance of changes.

6. Governing Law

These Terms are governed by the laws of Tanzania.

Contact Us: For questions, email support@premierluxesupply.com.